Clear purpose
Information is used for account access, company system delivery, support, billing, security, and service improvement.
Privacy at a glance
We aim to collect only what is needed to operate the platform, support customers, protect accounts, and improve the service.
Controlled access
Access to customer information is limited according to operational need and security responsibilities.
Secure handling
We use technical and organizational measures designed to protect information from unauthorized access.
Customer control
Customers can contact NOZOM regarding access, correction, deletion, or other privacy requests.
1. Information we may collect
The information collected depends on how you interact with NOZOM.
- Account details such as name, email address, authentication information, and preferred language.
- Company and system details such as company name, country, system address, enabled applications, and team information.
- Subscription and billing information needed to manage plans, payments, invoices, renewals, and account status.
- Support communications, requests, feedback, and information you choose to provide.
- Technical information such as device type, browser, IP address, access times, security events, and service usage records.
- Business data entered into a NOZOM company system by the customer or authorized users.
2. How we may use information
Information may be used to provide, protect, and improve the NOZOM experience.
- Create and manage accounts, companies, teams, and company systems.
- Authenticate users and maintain secure account access.
- Provision business applications and company system services.
- Manage trials, plans, subscriptions, billing, renewals, and support.
- Send service messages, security alerts, account updates, and requested communications.
- Monitor platform reliability, investigate errors, prevent abuse, and protect customers.
- Understand product usage and improve performance, usability, and customer experience.
- Comply with legal, regulatory, contractual, and security obligations.
3. When information may be shared
NOZOM does not sell customer personal information. Information may be shared only when needed for legitimate platform operations.
- With trusted service providers that support hosting, authentication, communications, billing, security, analytics, or customer support.
- With authorized members of the same company according to system roles and permissions.
- When required by law, regulation, court order, or a valid government request.
- To protect the rights, safety, security, and integrity of NOZOM, customers, users, or the public.
- As part of a business transfer, restructuring, acquisition, or similar event, subject to appropriate safeguards.
4. Security
NOZOM uses safeguards designed to protect information and maintain dependable platform operations.
- Secure authentication and controlled account access.
- Role-based permissions for companies and systems.
- Separation of customer systems and operational environments.
- Encryption and secure communication where appropriate.
- Automatic backups and recovery processes.
- Monitoring, logging, and investigation of security and reliability events.
- Regular improvement of technical and organizational controls.
5. Data retention
Information is retained only for as long as reasonably necessary for the purpose it was collected.
- Active account and company system information is retained while services are being provided.
- Billing, transaction, and compliance records may be retained for legally required periods.
- Support and security records may be retained to resolve issues, prevent abuse, and protect the platform.
- Deleted or expired company system data may remain temporarily in backups before scheduled removal.
- Retention periods may differ according to the type of information, contract, location, and legal requirements.
6. Your privacy choices and rights
Depending on your location, you may have rights regarding personal information.
- Request access to personal information associated with your account.
- Request correction of inaccurate or incomplete information.
- Request deletion where retention is not legally or operationally required.
- Object to or request restriction of certain processing activities.
- Request a copy of eligible personal information in a portable format.
- Withdraw consent where processing depends on consent.
- Contact NOZOM with a privacy concern or complaint.
7. International services
NOZOM is designed for companies and users in different countries.
- Information may be processed in countries where NOZOM or trusted service providers operate.
- Applicable safeguards are used when information is transferred across borders.
- Legal requirements may vary depending on customer and service location.
- Customers remain responsible for ensuring their company system use meets applicable local requirements.
8. Changes to this notice
This privacy notice may be updated as the platform, services, or legal requirements change.
- The latest version will be published on this page.
- The update date will be changed when material revisions are made.
- Important changes may also be communicated through the website, account, company system, or email.
- Continued use after an update may be subject to the revised notice.
Privacy questions
Contact NOZOM to ask about this notice or submit a privacy-related request.
privacy@nozom.cloud